TERMS AND CONDITIONS
PLEASE READ THE FOLLOWING TERMS & CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE.
Tru2ulabs is a direct-to-consumer, online lab test purchasing service. By using this service, you agree to be bound by these Terms & Conditions and other applicable laws. Tru2ulabs reserves the right to make changes at any time and changes will be effective immediately upon publishing. If you do not agree to comply with these Terms & Conditions, please do not use this website.
By utilizing this site, you agree to the following:
- you are over the age of 18;
- the information you submit while purchasing a lab test is truthful and accurate;
- you will not copy any images, text or structure from this website;
- you will use the site according to instructions and intended use; and
- you will abide by the Purchase Policy and Medical Disclaimer as defined below.
The information on this website is for informational purposes only. Tru2ulabs makes no expressed or implied warranties, representations or endorsements whatsoever with regard to the services provided. It is solely your responsibility to evaluate the accuracy, completeness and usefulness of all opinions, advice, services, merchandise and other information provided. Tru2ulabs shall not be liable for any cost or damage arising either directly or indirectly from any transactions conducted or information conveyed on the website. Tru2ulabs offers no assurance of uninterrupted service or error-free service. Tru2ulabs does not warrant the accuracy or completeness of the information, text, graphics, links or other items contained on the website.
The users of this website agree to indemnify, defend and hold harmless Tru2ulabs, its officers, directors, employees, agents, licensor’s, suppliers and any third party information providers to the website from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these Terms & Conditions by the user.
Refunds will not be given retroactively. Coupons are not redeemable for cash and only one may be used for each purchase. Adjustments, credits and/or refunds for discount codes not entered at the time of ordering will not be issued.
We stand behind our offerings and services and want our customers to be satisfied with them. Our philosophy is to deal with our consumers reasonably and fairly.
You may cancel your order prior to shipping by emailing us at https://tru2ulabs.com/contact-us/
After your test has shipped, any requests for refund must be received within 90 days of purchase. Please note that test kit and all documents included with kit, including prepaid shipping label/bag must be returned. A $35.00 processing fee, and additional return shipment fee, will be charged on all returns and subtracted from your refund. We will refund only to the original payment. No refunds will be made after 90 days.
Lab orders are valid for six (6) months from the date of purchase. If you do not use your lab order within this time period it expires. Lab orders will be renewed at no charge for another six months if requested within one year of purchase.
Please note that Tru2ulabs only operates within the United States. Due to state laws prohibiting direct-access testing, we are unable to offer services in New York, please Contact Us if you reside in NewYork
Questions, concerns, and comments are always welcomed. Contact Us To ensure customer satisfaction,
Low Price and Service Satisfaction Guarantees
Tru2ulabs will Match a lower price you find online at a competitor’s website. Price matches will only be issued for respective labs. Total price includes any applicable processing or handling fees. If you locate a lower price online, prior to placing your order, Contact Us. Price adjustments will not be made once an order has been placed.
All information contained on this website is provided for availability and pricing purposes only and is not intended to be a substitute for a physician’s consultation. Lab test services are offered for wellness monitoring purposes only. The tests listed in or on this website are NOT intended to diagnose, treat or cure disease. Tru2ulabs does not recommend self-diagnosis or self-medication, and no information within this website, or presented herein, may be construed or interpreted as recommending self-diagnosis or self-medication. Outside of providing affordable, clinical testing, Tru2ulabs does not engage in rendering medical advice or other medical services. Further, Tru2ulabs gives no warranty that any clinical lab test will prevent disease.
Individuals with health disorders, medical conditions, or any condition needing medical supervision assume full responsibility for obtaining professional medical assistance. Accordingly, all website users are strongly encouraged to consult and work with an experienced health-care practitioner regarding any symptoms, abnormal health screens or medical conditions.
A clinical lab test only constitutes a partial evaluation of an individual’s state of health and does not represent a diagnosis or recommendation. There are numerous medical diseases that cannot be discovered by clinical lab tests alone. If a laboratory test result is outside normal range, you are encouraged to see a physician. If you do not have a physician we can provide you with a list of physicians in your area.
Each test, and its result, is provided for informational purposes only and is not a substitute for the care, medical advice or treatment provided by your physician; each test has benefits, risks, limitations, false positives and negatives and accuracy is not guaranteed; tests and test results are best interpreted in the context of your overall clinical evaluation with a physician.
Laboratory test results may vary depending upon age, sex, time of day blood sample is taken, diet, medications, and the limits of modern technology. Many tests, in order to be validated, will need to be repeated at the discretion of the consulting or treating physician.
Tru2ulabs shall not be liable to you or anyone else for any loss or injury caused in whole or in part by procuring, compiling, interpreting, delivering or reporting information through this website. In no event shall Tru2ulabs be liable to you or anyone else for any decisions made or action(s) taken or not taken by you in reliance on such information.