We stand behind our offerings and services and want our customers to be satisfied with them. Our philosophy is to deal with our consumers reasonably and fairly.
You may cancel your order prior to shipping by emailing us at https://tru2ulabs.com/contact-us/
After your test has shipped, any requests for refund must be received within 90 days of purchase. Please note that test kit and all documents included with kit, including prepaid shipping label/bag must be returned. A $35.00 processing fee, and additional return shipment fee, will be charged on all returns and subtracted from your refund. We will refund only to the original payment. No refunds will be made after 90 days.